We shall not be liable for discrepancies or damage should you not notify us within 30 days of delivery. Where you are not happy with the product received for any reason, a discrepancy occurs or where there is evident damage to the packaging, you should either note this on the Proof of Delivery or refuse to accept delivery of the order, if this was not noted at the time of delivery, you must notify us within a reasonable time frame of 7 days, in exceptional circumstances or in the holiday season we may agree to extend this to 14 days. It is your responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Upon delivery of the goods, you will be asked to sign a Proof of Delivery to acknowledge safe receipt. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. If you cannot accept delivery, we may at our option re-arrange delivery provided that we may charge you for the additional delivery costs incurred. After you cancel your Order we will refund you any sums you have paid to us for the cancelled Goods and their delivery.ĭelivery is deemed to take place when the Goods are delivered to your nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to you. If you do choose to cancel your Order for late delivery, if the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. If you do not wish to cancel your Order straight away you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline. You told us before we accepted your Order that delivery within the deadline was essential. If we do not get the Goods to you by the estimated delivery date then you may cancel your order straight away if any of the following apply:ĭelivery within the delivery deadline was essential (taking into account all the relevant circumstances) If there is a risk of a substantial delay, you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received. If our supply of the Goods is delayed by an event outside our reasonable control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We shall use reasonable endeavours to dispatch Goods to you by the estimated delivery date and time. Terms and conditions of the sale Unless we agree otherwise with you, then we will normally ensure that Goods are delivered to you no later than 5-7 days from the day after you submitted your Order to us.

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